Privacy Policy
Last updated: January 2026
At ABAY, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We collect information you provide directly, including name, email, shipping address, and payment details. We also collect browsing data, device information, and cookies to improve your experience.
2. How We Use Your Information
Your information is used to process orders, provide customer service, send transactional emails, and with your consent, marketing communications. We may also use data for fraud prevention and legal compliance.
3. Information Sharing
We do not sell your personal information. We share data only with trusted service providers (payment processors, shipping partners) necessary to fulfill orders, and when required by law.
4. Data Security
We implement industry-standard security measures including SSL encryption, secure data centers, and regular security audits. However, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking
We use cookies to remember preferences, analyze site traffic, and personalize content. You can control cookie settings through your browser, though some features may not function properly without them.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also opt out of marketing communications at any time. EU residents have additional rights under GDPR.
7. Data Retention
We retain personal data for as long as necessary to provide services and comply with legal obligations. Order records are kept for 7 years for tax and legal purposes.
8. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this policy periodically. We will notify you of significant changes via email or website notice.
11. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@abaygems.com